On top of the cube’s six facets and 24 elements together with their related enablers and metrics, the Cube of Good Management framework includes a lifecycle which determines the evolution of the cube. This lifecycle can be summarized as follows:
- Deploy & Execute: Once the enablers and metrics for each element in the cube have been designed (remember that this is a fundamental requirement to implement the model and that I deal with it in detail in my training sessions), change management must be applied in order to ensure that everyone knows the enablers and metrics and is committed to their deployment. In fact, my recommendation is not only to communicate correctly but to involve the collaborators during the design phase of all the elements, something that will allow us to make more creative and robust designs and that will guarantee the commitment of all the participants. Once the enablers are deployed, they will generally be used as a user’s guide and follow up tool during the execution of the cube in the day-to-day life of the organization.
- Monitor & Analyze: Parallel to the cube execution, mechanisms must be put in place in order to monitor its correct execution as well as to analyze its results. This will generally be done using the metrics defined for each element which will be accompanied by the necessary measurement, audit and analysis activities.
- Improve & Innovate: The aim of this phase is to continue improving the design of the enablers and metrics for each element in the cube. In order to redesign the cube the results of the previous Control and Analyze phase must be taken into account together with the ideas of the team. There are two methods for doing this: continuous improvement and disruptive innovation. Both mechanisms are necessary and complementary to each other since, although the most reasonable thing in most cases is to introduce small sequential and cumulative improvements, in some cases it will be necessary to create a radical innovation that breaks with the former design.
It is important noting here that, once the cube has been redesigned, deployment and execution must be restarted using the new enablers and metrics resulting from the redesign. Basically, the pursue of Operational Excellence through the Cube’s lifecycle never ends, as the Bushido code says: “Perfection is an unclimbable mountain that must be climbed every day”.
Jorge Díaz – jdiaz.eu
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